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HOPEWIND OVERSEAS MARKET

SERVICE POLICY

This policy will apply to the inverters during standard warranty period sold by the company. The service content includes but is not limited to the provision of on-site equipment start-up supervision, commissioning, maintenance, inspection, maintenance, use training, maintenance training, technical exchanges, etc.

After-sales service

01

Service response time commitment

02

Field failure machine processing instructions

03

Services after the warranty period

04

After-sales service policy

05

Warranty Disclaimer

06

Technical training

service base

Netherlands

Pakistan

Germany

Turkey

India

Brazil

South Korea

Vietnam

China

Local service response

Receive the fault info

01

02

Local service response

Investigate by HQ service and R&D specialists

03

04

Workout the problems

Confirmation of customer

05

06

End of the after service

WARRANTY

This policy applies to the all products and accessories equipments that are normally under warranty and sold by our company 【Shenzhen Hopewind Technology Co.,Ltd,】(hereinafter referred to as "our company", "the company" or "hopewind", "HOPEWIND") in the country/region of [Specified Country]