SUPPORT & SERVICE
HOPEWIND OVERSEAS MARKET
SERVICE POLICY

This policy will apply to the inverters during standard warranty period sold by the company. The service content includes but is not limited to the provision of on-site equipment start-up supervision, commissioning, maintenance, inspection, maintenance, use training, maintenance training, technical exchanges, etc. 

After-sales service
01
Service response time commitment
02
Field failure machine processing instructions
03
Services after the warranty period
04
After-sales service policy
05
Warranty Disclaimer
06
Technical training
service base
Malaysia
China
Turkey
Brazil
India
Netherlands
Pakistan
South Korea
Vietnam
Indonesia
Local service response
Receive the fault info
01
02
Local service response
Investigate by HQ service and R&D specialists
03
04
Workout the problems
Confirmation of customer
05
06
End of the after service
WARRANTY

This policy applies to the all products and accessories equipments that are normally under warranty and sold by our company 【Shenzhen Hopewind Technology Co.,Ltd,】(hereinafter referred to as "our company", "the company" or "hopewind", "HOPEWIND") in the country/region of [Specified Country]