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HOPEWIND OVERSEAS MARKET

SERVICE POLICY

The policy applies to inverters sold by the company that are within their standard warranty period.The service content includes, but is not limited to, on-site equipment start-up supervision, commissioning, maintenance, inspection, use training, maintenance training, and technical exchanges.

After-sales service

01

Service response time commitment

02

Field failure machine processing instructions

03

Services after the warranty period

04

After-sales service policy

05

Warranty Disclaimer

06

Technical training

service base

Malaysia

China

Turkey

Brazil

India

Netherlands

Pakistan

South Korea

Vietnam

Indonesia

Local service response

Receive the fault info

01

02

Local service response

Investigate by HQ service and R&D specialists

03

04

Workout the problems

Confirmation of customer

05

06

End of the after service

WARRANTY

This policy applies to all products and accessories equipment that are under warranty and sold by our company, Shenzhen Hopewind Technology Co., Ltd. (hereinafter referred to as 'our company', 'the company', or 'Hopewind'), in the [Specified Country] region.